Tony Meola is the Enterprise Shared Services Executive for Bank of America. Formerly U.S. Consumer Operations executive at the Bank, he led holistic operations functions for the Consumer Banking and Legacy Asset Servicing businesses. As U.S. Consumer Operations executive, Tony’s responsibilities included mortgage and specialty servicing operations, loss mitigation and liquidation for default mortgage servicing, collections and recovery, enterprise fraud and claims management, service delivery and enterprise customer complaints. He led the effort in Bank Of America that resulted in the OCC COnsent order being lifted.
Tony has 27 years of leadership experience within the banking industry, including his previous position as CEO of Saxon Mortgage, a Morgan Stanley company. In this role, he was responsible for all aspects of Morgan Stanley’s domestic, residential mortgage business strategy and operations. He originally joined Morgan Stanley in June 2007 as chief operating officer of its U.S. Residential Lending Operations. Prior to joining Morgan Stanley Tony has also held senior leadership roles at Washington Mutual, PNC Mortgage and Citigroup Mortgage.
Tony earned his B.S. degree in accounting from Rutgers, The State University of New Jersey, in Newark, N.J. He is the executive sponsor of Bank of America’s Southern California Black Professional Group (BPG) chapter and the Women Leaders Network and an avid supporter of the company’s employee networks and Diversity and Inclusion efforts. He is a memeber of the faculty of the joint effort of the Ross Business School at University of Michigan and BAnk of America in operational leaders development. He is also the former chairman of the Lender Leadership League at the Five Star Institute, a former member of the Mortgage Bankers Association’s Residential Board of Governors and the Housing Policy Executive Committee. In addition, he is the author of the book 90 Days to Success as a Manager. In 2013, he was awarded the Five Star Lifetime Achievement Award for his work in the mortgage industry.