Robert J. (Bob) Caruso is the Division President, Servicing, for ServiceLink, a Black Knight Financial Services company. In this role, Bob will lead the company's Sales, Strategy, Servicing Solutions and LoanCare divisions.
Previously, Bob was the Executive Managing Director, Transaction Services at Lender Processing Services (LPS). In this role, Bob was focused on enhancing LPS' origination and default relationships with the nation's top mortgage lenders and servicers. In addition, Bob addressed the strategic and tactical operational needs of LPS' appraisal, valuation, title, flood, field services and default service lines.
Bob also served as LPS' Executive Vice President and Managing Director of the Default Management Services division, where he focused on providing the highest quality technology solutions and service to support clients' needs for the evolving default industry.
In addition, Bob was LPS' Executive Vice President of Strategy and Business Development, where he focused on furthering relationships with leading financial institutions nationwide by addressing their strategic and tactical needs with LPS' integrated technology, services and data solutions.
Before joining LPS, Bob was the Servicing and Post-Closing Executive for the Consumer Real Estate and Insurance Services Group at Bank of America. In this role, Bob oversaw Bank of America's mortgage servicing, home equity and non-real estate portfolios. He was responsible for all servicing and post-closing operations, including development of short- and long-term servicing strategy, customer retention and relationship deepening.
At Bank of America, Bob also led Consumer Real Estate's Vendor Management, Business Continuity Planning, Quality Assurance, Compensation Administration, Executive Complaints, Collection Products and other business administration functions. Under Bob's leadership, Bank of America's mortgage and home equity servicing were recognized with top ratings by external agencies such as Moody's Investors Service, J.D. Power and Associates, Fitch Ratings, Freddie Mac and the Federal Housing Administration.
With more than 20 years of experience, Bob is one of the most recognized and respected servicing leaders in the industry. Prior to joining Bank of America in May 2004, he served as Executive Vice President of Servicing Operations at Wells Fargo Home Mortgage, where he was responsible for servicing and post-closing operations supporting Wells Fargo's mortgage servicing portfolio, as well as the company's sub-servicing operations.
Bob has also held senior management positions with Chase and C&S Bank. Bob is a graduate of Barry University in Miami, where he earned a bachelor's degree in Professional Studies. He formerly served as a member of both the Freddie Mac and Fannie Mae advisory boards and is past chairman of the Mortgage Bankers Association Loan Administration Steering Committee. In 2007, Bob earned Direct Servicing News' first annual Lifetime Achievement Award.