A specialist in leading strategic initiatives and achieving mission critical priorities, Ms. Charles was the General Deputy Assistant Secretary for the Office of Housing and Deputy Commissioner for the Federal Housing Administration (FHA) at the United States Department of Housing and Urban Development (HUD). In this role she oversaw the operations of the FHA and advised on policy and regulatory development, portfolio management, legislative affairs and communications in the areas of Housing Counseling and Single Family, Multifamily and Healthcare mortgage insurance and finance. Previously, Genger served as a Senior Policy Advisor and the first ever Chief of Staff to the FHA Commissioner.
Ms. Charles has led multiple high priority initiatives impacting primary and secondary mortgage markets, FHA insurance funds, and affordable housing, including FHA’s Blueprint for Access, the sale of mortgage notes through the Distressed Asset Stabilization Program (DASP) and the Multifamily Small Buildings Risk Share Initiative. Genger has also served as a key decision maker in the establishment of FHA mortgage insurance premiums, enforcement policies and organizational change management through the Multifamily for Tomorrow Transformation Initiative and institutionalizing the FHA Office of Risk Management.
A frequent media contributor, speaker and guest lecturer, Genger earned a Bachelor of Science in Policy Analysis and Management from Cornell University and is a graduate of The George Washington University Law School. During law school she worked as a law clerk for the U.S. Department of Justice Antitrust Division, the Senate Judiciary Committee and at the government affairs and public relations firm Dutko Grayling (formerly Dutko Worldwide).
In 2013, Ms. Charles was selected for the inaugural class of the President's Leadership Workshop, a highly selective leadership training course created by President Obama to prepare the next generation of Senior Administration Officials by offering participants an opportunity to refine management, communications and leadership skills.
From assisting in the development and implementation of strategy on operational, legislative, legal and regulatory issues, to securing the passage of legislation in multiple sessions of Congress, Ms. Charles has a breadth of experience in multiple facets of the affordable housing and housing finance industries.